CANCELLATION POLICY

Scope and Purpose:
This Cancellation Policy governs all reservations made directly with The Island Retreat, ensuring compliance with our principles of care and attentiveness to guest needs.

Legitimate Reservations:
All reservations must be bona fide, intended solely for personal use by the reserving party, their invited guests, or individuals for whom the reserving party is duly authorized to act. The following actions are expressly prohibited:

• Reselling reservations.
• Unauthorized assignment of reservations.
• Posting reservations on third-party websites.
• Making speculative, false, or fraudulent reservations.
• Making reservations in anticipation of demand without genuine intent to use.

Right to Cancel or Modify:
The Island Retreat reserves the unilateral right to cancel or modify any reservation at its sole discretion, including, but not limited to, instances where:

• Fraudulent or inappropriate activities are suspected.
• Errors or mistakes, including those made by The Island Retreat, are detected in the reservation process.

In the event of a contested cancellation, account freezing, or closure, guests are directed to contact Customer Support for resolution.

Reservation Changes and Cancellations:
Modifications or cancellations of reservations can be executed by contacting The Island Retreat Reservations. Such requests are subject to:

• Availability at the time of modification.
• Applicable rate differences.
• Potential imposition of a new cancellation policy.

Cancellation Window:
Confirmed reservations are eligible for changes or cancellations up to 90 days prior to the scheduled arrival/check-in date, subject to certain restrictions.

Contact Information:
For assistance with reservation changes, cancellations, or to contest any decision made under this policy, please reach out to our Customer Support team.

Refund Policy for Outages & Inability to Arrive

Elbow Cay has been a cherished destination for family vacations for generations. However, choosing to vacation on an island inherently involves certain risks. This Refund Policy outlines the terms and conditions under which guests may receive compensation due to disruptions caused by power outages or unforeseen circumstances affecting their arrival.

Power Outage Compensation:
1. Power Outage Less Than 24 Hours:
In the event of a power outage lasting less than 24 hours, no compensation shall be provided.

2. Power Outage Exceeding 48 Hours:
In the event of a power outage lasting 48 hours, guests shall be entitled to a refund equivalent to one-half of the rate for the second night of their stay and a full refund for the remainder of the affected stay. Our team will assist you in securing alternative accommodations.

Unforeseen Inability to Arrive:
If you are unable to arrive on the island due to unforeseen circumstances, please contact our office as soon as possible. Under these circumstances, we will honor your reservation for a future date within one year from the commencement date of the original reservation.

Contact Information:
For assistance or to report any issues related to your stay, please contact our Customer Support immediately.

This Refund Policy is subject to change at the sole discretion of The Island Retreat management.