Guided by our purpose of care and in listening to our guests, The Island Retreat provides cancellation options to help give you peace of mind when making travel plans. All reservations booked directly with us are subject to the cancellation and/or refund policy as follows:
You shall make only legitimate reservations in good faith for use only by you and/or your invited guests and/or others on whose behalf you are authorized to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand. We reserve the right to cancel or modify reservations in our sole discretion for any reasons, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours. To contest the cancellation of a booking or freezing or closure of an account, please contact our Customer Support.
Reservations made for The Island Resort can be changed or canceled by contacting The Island Retreat Reservations. Please note that changes to existing reservations will be subject to availability and any rate differences and may be subject to a new cancellation policy.
Subject to certain restrictions, confirmed reservations can be changed or cancelled 90 days before arrival/check-in.